About Us

Protect Yourself

Sign your ticket! You should always sign the back of your Lottery ticket as soon as you purchase it. This will help prevent someone else from trying to cash it in the event your Florida Lottery ticket becomes lost or stolen, or if someone tries to scratch out, white out or change your signature. You should always sign the back of your Lottery ticket as soon as you purchase it. This will help prevent someone else from claiming a prize on your Florida Lottery ticket if it is lost or stolen, or if someone tries to scratch out, white out or change your signature.
Always check your playslip before purchase to make sure it is the game, number selections and drawing(s) you want to enter. After receiving your ticket, check your ticket for accuracy before leaving the store.
Always check your Scratch-Off tickets before purchase to be sure the scratch-off coating has not been scratched off on any part of the ticket.
Check your own ticket to see if it's a winner. In addition to watching the drawings, you can find the winning numbers here:
1. www.flalottery.com
2. Winning numbers hotline (850) 921-PLAY
3. Daily Florida Lottery email or text message alerts
4. FLA Lottery smartphone app
5. A terminal printout of the winning numbers (available at all retailers)
If available, check your own Draw or Scratch-Off ticket using the Express Check scanner.
Don't ask a retailer to tell you if your ticket is a winner, ask them to show you.
- Florida Lottery terminals will play a winning sound when a winning Draw game or Scratch-Off ticket is scanned. As your ticket is being scanned, listen for the winning sound indicating the ticket is a winner.
Watch the monitor while your ticket is being validated. If the monitor is not facing you, ask the retailer to see it.
If you disagree with a retailer about your ticket, ask for the ticket back. You can then check your ticket at another retailer, a Florida Lottery district office or Headquarters. If the retailer refuses to return your ticket, contact the Florida Lottery's Division of Security.
Always purchase tickets from authorized Florida Lottery retailers. You can find them here: http://flalottery.com/whereToPlay.
Never agree to help someone cash a Lottery ticket. If you do, you are more likely to become the victim of a scam or unauthorized transaction. If you are asked for help cashing a ticket, contact the Florida Lottery's Division of Security and your local police immediately.
If you have questions, or need assistance to determine if your ticket is a winner or the prize amount won, contact Florida Lottery Customer Service during regular business hours at (850) 487-7787 or email ask@flalottery.com.